Returns & Refunds

Last updated: October 5, 2026

30-day returns

You may return unopened, unused items in their original packaging within 30 days of delivery.

For hygiene reasons, soap bars that have been opened or used cannot be returned, unless they arrived damaged or incorrect.

Free return shipping

Return shipping is on us. To start a return, email support@saponetta.store with your order number and the items you'd like to return. We'll send you return instructions and a prepaid return label. Items sent back without first requesting a return can't be accepted.

Damaged, defective or incorrect items

If anything arrives damaged, defective or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a refund, at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method. Your bank or card issuer may take additional time to post the refund.

Exchanges

The fastest way to get a different scent is to return the unopened item and place a new order.

Saponetta Ritual (subscription) orders

This policy applies to each subscription delivery individually. To stop future deliveries, see our Subscription Policy.

Gift orders

Unopened gifts can be returned within 30 days of delivery. The refund will be issued to the original purchaser.