Last updated: October 5, 2026
Where we ship
SAPONETTA ships worldwide.
Order processing
Orders are prepared and dispatched within 3–5 business days of being placed (excluding weekends and public holidays). During launches and busy periods, processing may take slightly longer; we'll let you know by email if your order is delayed.
Shipping rates and delivery times
Shipping options, rates and estimated delivery times for your address are shown at checkout before you pay. Delivery times are estimates provided by our carriers and begin once your order has been dispatched.
Tracking
When your order ships, you'll receive a confirmation email with tracking information where available.
International orders, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the recipient. Customs processing can also add time to delivery.
Subscription orders
Each Saponetta Ritual delivery is processed and shipped the same way as a one-time order, on the schedule you selected.
Address accuracy
Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible at support@saponetta.store — we can update it only if your order hasn't shipped yet.
Lost or damaged parcels
If your order arrives damaged, or tracking shows it delivered but you haven't received it, email us at support@saponetta.store with your order number (and photos for damaged items) and we'll help resolve it.